Category: Acpt

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QUESTION 12 Question: 12
You require additional information about a specific problem with a customer’s Mac. Which one of the following resources is the Apple-recommended choice for researching the problem?
A. Downloads
B. Discussions
C. User’s manual
D. Knowledge Base Correct Answer: D
QUESTION 13 Question: 13
A customer asks about RAM speed requirements to upgrade his Mac. What Apple resource should you refer this customer to?
A. Downloads
B. Discussions
C. Specifications
D. Service manual Correct Answer: C
QUESTION 14 Question: 14
Where is the BEST place to look for information regarding special take-apart toolsfor an Apple product?

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QUESTION 11
According to Apple service manuals, what steps should you take before performing any take-apart steps when replacing a part in any Apple product?
A. Disconnect and reconnect all internal cables.
B. Lay the product on its side so it will not fall over.
C. Discharge the CRT and establish an ongoing ground.
D. Gather all necessary tools and perform all preliminary steps.
E. Order all available service parts for the appropriate configuration of the product.

Correct Answer: D QUESTION 12
Where is the BEST place to look for information regarding special take-apart toolsfor an Apple product?

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QUESTION 11

Which of the following would be the most appropriate question to ask FIRST, when gathering information from customers about a problem with their Apple product?
A. What is the issue?
B. What operating system are you using?
C. Did you turn off the computer improperly?
D. Is this the first time you have had this problem?
Correct Answer: A
QUESTION 12
You are troubleshooting a Power Mac G5 that will not boot, and emits error tones when powered on. You suspect that the customer may have installed incompatible or faulty RAM, but you aren’t sure. What should you do to verify the RAM requirements for this Power Mac G5?
A. Call Apple
B. Order Apple RAM
C. Check Specifications
D. Count the RAM socketson the logic board.

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QUESTION 11
The MacBook Pro (17-inch, Mid 2010) requires the use of a _____ to properly align the display clamshell’s clutches and hinges with the top case during replacement.
A. Torx Plus Tamper 6 screwdriver
B. Wedge-shaped service fixture
C. Tri-lobe #0screwdriver
D. Torx T-6 screwdriver

Correct Answer: B QUESTION 12
When removing the logic board from a Mac mini ( Late 2009 ) you should always place the logic board ____ to avoid damaging its EMI clips.
A. upside down
B. inside a metal box
C. on the antistatic foam
D. on a shielded ESD bag

Correct Answer: C QUESTION 13
You are preparing to replace RAM inside inside a Mac mini ( Mid 2009 ). What tool should be used for thisprocedure?

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