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Exam A
QUESTION 1
What does the Cisco Lifecycle Services Approach define?
A. Business requirements and investments as they pertain to asset life cycle management
B. Minimum set of services that are needed to successfully deploy and manage a technology solution
C. Technology strategies and related product life cycles that are required to ensure minimal risks and maximum ROl
D. System design to help ensure selection of the most appropriate products
Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 2
Assisting the customer in developing a process to manage the system in ongoing operations mode, including system administration and backup, asset management, and scheduled maintenance, is critical. Which four tasks apply to the operate phase? (Choose four.)
A. Administration and Backup System Components
B. Network Installation
C. Asset Management
D. Performing Routine Maintenance
E. Managing System Problems
F. Business and Technology Assessments
Correct Answer: ACDE Section: (none) Explanation
Explanation/Reference:
QUESTION 3
Within the implement phase, which activity is associated with the define project visibility progress reports and procedures task?
A. Develop Communications Plan
B. Informal Basic Training
C. Internal Kickoff Meeting
D. Informal Advanced Training for Admin and Operations Staff
E. Develop Escalation Plan
Correct Answer: A Section: (none) Explanation
Explanation/Reference:
QUESTION 4
Within the prepare phase, which two tasks are required to begin the prepare for business requirements workshop activity? (Choose two.)
A. Document User-Level Functionality Requirements
B. Document Vertical Business Initiatives Requirements
C. Identify key stakeholders for the Business Requirements Development Workshop
D. Conduct a Solution Value Assessment
E. Send lnvitations
F. Document Corporate Business Initiatives Requirements
Correct Answer: CE Section: (none) Explanation
Explanation/Reference:
Explanation: Sending invitations” is a part of the “Prepare the Business Requirements Workshop” and “Conduct the Solution Value Assessment” is a part of the “Conducting the Business Requirements Workshop” task, not of his preparation
QUESTION 5
In the optimize phase, which task is associated with the Operations Assessment service component?
A. Obtain Security Procedures and Policies
B. Identify Gaps Between Existing and Best Practices
C. Analyze and Document Hard Dollar, Productivity and Business Initiative Gains
D. Document Memory and CPU Utilization
E. Establish Call Volume Baselining
Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 6
During the design phase, which template or tool is used to capture the define failure recovery procedure and risk mitigation strategy task?
A. Design Kickoff Agenda
B. Solutions Expert
C. Migration Plan
D. Letter of Understanding Template
E. Validation Survey
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 7
Within the prepare phase, which task is associated with the conduct business requirements workshop?
A. Identify Decision Making Criteria
B. Determine Critical Timelines
C. Complete Competitive Analysis
D. Conduct User Community Adoption Absorption Analysis
E. Identify Budget and Stage of Buying Cycle
F. Determine Vertical Approach and Strategy
Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 8
Within the operate phase, which two tasks are contained in both the track events and report on system and the notify and escalate incidents activities? (Choose two.)
A. Define Work Breakdown Structure
B. Log Network Events
C. Perform Device Discovery
D. Record Events as Incidents within a Ticketing System
E. Have Customer Sign Operational Support Letter of Understanding
F. Send Electronic Notification of Events Automatically
Correct Answer: BD Section: (none) Explanation
Explanation/Reference:
QUESTION 9
In the design phase, which task is conducted during the host physical design workshop activity?
A. Finalize Legacy Integration including Legacy Voice, Data and Active Directory
B. Develop Quality of Service Specifications
C. Design Dial Plan Architecture and Emergency Call Routing
D. Define Message Store Options and Sizing
E. Identify Network Management Design Objectives
Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 10
Within the plan phase is the operations readiness report, which is Certkiller .com deliverable that contains the results of two tasks. One of these tasks is identify gaps between existing and leading practices. What is the other task that is used to develop the operations readiness report?
A. Document Initial Placement of Access Points
B. Establish Escalation Notification Plan
C. Document Trunking Requirements for Each Site
D. Remotely Backup IPC Solution Configurations and Databases
E. Document Plan to Remediate Operational Issues
Correct Answer: E Section: (none) Explanation
Explanation/Reference: QUESTION 11
You work at Certkiller .com. Your boss, Certkiller, is curios about Cisco Change Management. Put the activities in the correct order.
Select and Place:
Correct Answer:
Section: (none) Explanation
Explanation/Reference:
QUESTION 12
In the implement phase, which three tasks are associated with the activity to develop a project management plan? (Choose three.)
A. Define Customer and Partner Stakeholders
B. Establish Project Budget
C. Present Staging Plan to Customer
D. Identify Risks and Risk Mitigation Plans
E. Define Work Breakdown Structure
F. Define Technical Escalation Procedures
Correct Answer: BDE Section: (none) Explanation
Explanation/Reference:
QUESTION 13
One of the tasks within the Business Case Alignment service component is Analyze and Document Hard Dollar, Productivity and Business Initiative Gains. Which section of the Optimization Report should contain this information?
A. Logical-Level Functionality Section
B. Departmental Initiatives Section
C. ROl Analysis Initiatives Section
D. Gap Analysis Section
E. User Absorption Section
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 14
Certkiller .com requires Cisco CailManager and Cisco MeetingPiace to accompiish business and technoiogy goais. Which two activities must be conducted during the System Design Workshop? (Choose two.)
A. Design Network Management and Operations Infrastructure
B. Design Agent and Supervisor Desktop Configurations
C. Design Rich Media System
D. Design Call Control System
E. Design Messaging System
Correct Answer: CD Section: (none) Explanation
Explanation/Reference:
QUESTION 15
Within the operate phase, which service component is associated with conducting a quarterly account review meeting activity?
A. Problem Management
B. Change Management
C. Operations Setup
D. Service Assurance E. Incident Management
Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 16
Which device level design detailed development activity is associated with the create template for each user group task that includes type of phone, required applications and soft key configuration?
A. Design Call Control System
B. Design Database Integration
C. Design Network Management and Operations Infrastructure
D. Host Feature/Function Design Workshop
E. Conduct Station Reviews
F. Design ISN Configuration
Correct Answer: E Section: (none) Explanation
Explanation/Reference:
QUESTION 17
Which task is performed during the site readiness assessment gap analysis activity in the plan phase?
A. Assess and Document Infrastructure Requirements for the Proposed Solution
B. Document Location of Legacy Equipment
C. Gather Existing Documentation into the Preliminary Discovery Document
D. Document Bandwidth Requirements for each Site
E. Compare Systems Requirements Specifications to Site Survey
F. Determine if Circuit can Support Required Concurrent Calls
Correct Answer: E Section: (none) Explanation
Explanation/Reference:
QUESTION 18
You work at Certkiller .com. Your boss, Certkiller, is curios about isolation of incident tasks. Select the correct tasks.
Select and Place:
Correct Answer:
Section: (none) Explanation
Explanation/Reference:
QUESTION 19
In the design phase, which task is conducted during the creation of a site specific network implementation plan activity?
A. Review Customer Remediation Responsibilities
B. Create Installation, Commission, and Network Connectivity Test Tasks and Checklist
C. Finalize Call Flows and Route Plans
D. Determine Shipping Dates and Logistics
Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 20
In the implement phase, the define project visibility progress reports and procedures task is accomplished by using two templates and/or tools. The progress report is one. What is the other template or tool that is used in the task?
A. Operations Incentive Program Tool
B. Communications Plan
C. Ongoing Support Handoff Kit
D. Bill of Materials
E. Design Kickoff Agenda
Correct Answer: B Section: (none) Explanation
Explanation/Reference:
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