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Microsoft (MB-200) Exam Dumps PDF
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Microsoft (MB-200) Exam Dumps Practice Question
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- 12 online practice questions
Microsoft MB-200 Exam | 12 online practice questions
QUESTION 1
A company sends a sales team to a conference. The sales team returns from the conference with contacts in multiple
file formats.
You need to import all of the contacts.
For each file type, which actions should you perform first? To answer, drag the appropriate actions to the correct file
types. Each action may be used once, more than once, or not at all. You may need to drag the split bar between panes
or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:
QUESTION 2
You import data into Dynamics 365 for Customer Service by using the Import Data wizard. Errors occur when you try to
import the following data lines:
You need to identify the cause of the errors.
What error types have occurred? To answer, drag the appropriate error types to the correct data. Each error type may
be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view
content.
NOTE: Each correct selection is worth one point.
Select and Place:
QUESTION 3
You need to configure text messaging.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions
to the answer area and arrange them in the correct order.
NOTE: More than one order of answer choice is correct. You will receive credit for any of the correct orders you select.
Select and Place:
QUESTION 4
An organization plans to create a hierarchy to categorize products and sales literature.
You need to implement subject trees to create the hierarchy. What should you create?
A. a subject tree for the organization to be used by products and sales literature
B. a subject tree for products and create a subject tree for sales literature
C. a subject tree for sales and create a subject tree for customer service
D. a subject tree for sales team and customer service team
Correct Answer: A
References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/define-subjects-categorizecases-products-articles
QUESTION 5
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains
a unique solution that might meet the stated goals. Some question sets might have more than one correct solution,
while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not
appear in the review screen.
You are a Dynamics 365 for Customer Service system administrator. You use the Data Performance tool. There are 14
items in the All Data Performance Logs view. Some log items detail positive operational impact percentages while
others detail negative operational percentages.
Users report that the system is less responsive than in the past.
You need to improve system performance.
Solution: Select optimize for log items to remove Microsoft SQL Server indexes which may not be used and that slow
performance.
Does the solution meet the goal?
A. Yes
B. No
Correct Answer: B
QUESTION 6
You are a Dynamics 365 for Customer Service system administrator. You have a data file that contains a list of
accounts which must be important into the system.
You need to import the accounts by using the Import Data wizard.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to
the answer area and arrange them in the correct order.
QUESTION 7
You are a Dynamics 365 for Customer Service administrator for a help desk.
Help desk representatives need to send emails to all contacts that are associated with cases. The emails must provide
the status for the case, use similar formatting, and include the following information:
Contact name
Case number
Case title
Case status
Representative name
You need to create an email template for the system.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to
the answer area and arrange them in the correct order.
Select and Place:
Correct Answer:
QUESTION 8
You are a Dynamics 365 for Customer Service system administrator. You create a business rule for the Case form. The
business rule marks some fields as required when the Created On date field does not equal the Modified On date field.
You activate the business rule. The form does not mark the specified fields as required when the condition is met.
You need to determine the cause of the issue.
What is the cause?
A. the Created On and Modified On date fields are not included on the form.
B. the Created On and Modified On date fields are in a hidden tab on the form.
C. Created On and Modified On are system fields and cannot be used in business rules.
D. the fields to be required are set to Optional at the field property level.
Correct Answer: A
References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customize/create-business-rulesrecommendations-apply-logic-form
QUESTION 9
You are a Dynamics 365 for Customer Service system administrator. You receive an email notification that you have
reached 80 percent of your Dynamics 365 storage limit.You perform the following actions to free up space:
Delete known items that use large amount of storage.
Perform bulk deletes on suspended system jobs.
Delete audit logs older than six months old.
Delete email attachments older than two years old.
The total storage used indicator shows that the storage amount has not changed after you perform the actions.
You need to determine why the storage amount has not changed.
What is the cause?
A. The current audit log cannot be deleted.
B. Email attachments can only be deleted when the associated email is deleted.
C. The system can take up to 24 hours to update storage information.
D. Suspended workflows are in a waiting state, therefore cannot be deleted.
Correct Answer: C
References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/free-storage-space
QUESTION 10
You are a Dynamics 365 Customer Service system administrator. You export a solution containing customization from
the development environment and import the solution into a quality assurance environment.
You need to allow removal of the customization and solution from the quality assurance environment.
What should you do?
A. Export the solution as managed.
B. Update the publisher prefix to new.
C. Publish all customizations.
D. Export the solution as unmanaged.
Correct Answer: D
QUESTION 11
You are a Dynamics 365 for Customer Service system administrator.
You are unable to import a translation file.
You need to determine if the file being imported is of the right type and format, and that the file conforms to maximum
field length requirements.
Which parameter should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
QUESTION 12
You are a Dynamics 365 for Customer Service administrator. Sales team members record leads in a Microsoft Excel workbook after conferences. The system must prevent the addition of duplicate leads from the workbooks.
Sales team members must be able to manually create a duplicate lead record.
You need to configure duplicate detection settings.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
A. Create a duplicate detection job for all active accounts.
B. Set the value of When a record is created or updated to on.
C. Set the value of When a record is created or updated to off.
D. Set the value of Enable duplicate detection to off.
E. Set the value of During import to on.
Correct Answer: AE
QUESTION 13
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains
a unique solution that might meet the stated goals. Some question sets might have more than one correct solution,
while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not
appear in the review screen.
You are a Dynamics 365 for Customer Service system administrator. You use the Data Performance tool. There are 14
items in the All Data Performance Logs view. Some log items detail positive operational impact percentages while
others detail negative operational percentages.
Users report that the system is less responsive than in the past.
You need to improve system performance.
Solution: Select optimize for log items that have optimizations available and an operational impact of zero percent.
Does the solution meet the goal?
A. Yes
B. No
Correct Answer: A
How many questions are there in the MB-200 exam?
In terms of the number of MB-200 exams, this is 118 questions. For more information about Microsoft MB-200 exams, please visit the official Microsoft website now.
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